Order status by phone, one inbox for every channel, GDPR-compliant
ada is the AI customer service for JTL-Wawi merchants. Order, payment and shipping status come straight from your ERP, email and WhatsApp merge into a single inbox, and an AI phone assistant handles typical order-status calls itself. Every reply goes through your team's approval - EU-hosted, optionally on-premise, with European language models.
ada reads order, payment and shipping status directly from your JTL-Wawi. Questions about orders are answered with the real, up-to-date data from your system - no manual lookups.
Calls like "Where is my parcel?" are answered automatically by the voice bot with the shipping status from your ERP. More complex matters are routed to your team in a structured way - typical standard calls are intercepted.
Email and WhatsApp merge into one inbox. The same customer is recognised across channels, and your team sees the entire history in one place - no switching between mailboxes.
EU hosting, European language models and an on-premise option ensure full data sovereignty. Every AI reply only goes out after human approval - you stay in control.
Yes. ada is hosted in the EU and can optionally run as an on-premise solution in your own infrastructure. We rely on European language models so customer data never leaves the EU. Every AI reply passes through human approval before it reaches the customer - you keep full control over your data.
ada integrates natively with your JTL-Wawi and reads order, payment and shipping status directly from the ERP. The AI answers questions about orders with the real, current data from your system - without your staff having to look things up manually in the Wawi.
Yes. The AI phone assistant takes calls like "Where is my parcel?" and answers them automatically with the shipping status from JTL-Wawi. The voice bot routes more complex matters to your team in a structured way. Typical standard calls are intercepted before they tie up your line.
Yes. The multichannel inbox merges email and WhatsApp and recognises the same customer across channels. Your team sees the entire history in one place instead of switching between mailboxes - no matter which channel the customer is currently using.
This page shows the e-commerce configuration of ada. ada is an industry-configured AI back office with an AI inbox and human approval - European language models, EU hosting and an on-premise option included.
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