One inbox for every channel, ready-made reply drafts, GDPR-compliant
ada is the AI customer service for JTL-Wawi merchants. Requests from email, Telegram and website chat merge into a single inbox, ada triages them and puts the finished reply draft in front of you. Every reply goes through your team's approval - EU-hosted, optionally on-premise, with European language models. The read connection to your JTL-Wawi, a WhatsApp channel and an AI phone assistant are in development.
Order, payment and shipping status are to come straight from your JTL-Wawi, with no intermediate layer and no manual lookups. The flow is finished in the product and tested end to end; the read connection to your ERP is in development and works with sample data until then.
Calls like "Where is my parcel?" are to be answered by ada with the shipping status from your ERP, routing more complex matters to your team in a structured way. This module is in development and not yet available.
Email, Telegram and website chat merge into one inbox. The same customer is recognised across channels, and your team sees the entire history in one place - no switching between mailboxes. A WhatsApp channel is in development.
EU hosting, European language models and an on-premise option ensure full data sovereignty. Every AI reply only goes out after human approval - you stay in control.
Yes. ada is hosted in the EU and can optionally run as an on-premise solution in your own infrastructure. We rely on European language models so customer data never leaves the EU. Every AI reply passes through human approval before it reaches the customer - you keep full control over your data.
The integration reads order, payment and shipping status directly from the ERP, with no intermediate layer and no manual lookups. The flow is finished in the product and tested end to end; the read connection to your own Wawi is still in development and works with sample data until then. All other inbox functions are available independently of it.
Not yet. The AI phone assistant is in development and not yet available. The plan is for it to take calls like "Where is my parcel?", answer them with the shipping status and route more complex matters to your team in a structured way - with transparent AI disclosure. Today your customers reach ada by email, Telegram and website chat.
Yes. The multichannel inbox merges email, Telegram and website chat and recognises the same customer across channels. Your team sees the entire history in one place instead of switching between mailboxes - no matter which channel the customer is currently using. A WhatsApp channel is in development and not yet available.
This page shows the e-commerce configuration of ada. ada is an industry-configured AI back office with an AI inbox and human approval - European language models, EU hosting and an on-premise option included.
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